Error while accessing to OX platform for park domain email accounts

This article is relevant for users who have subscribed to our Power Hosting package and accessing emails via OX platform
The park domain in cPanel is currently not working with OX platform at the moment whereby you might encounter the login failure error while logging in.

However the same login details works perfectly fine via other platforms such as Squirrelmail, Roundcube and Horde but failure in OX platforms.

The upstream provider confirmed the cPanel park domain will not register itself in OX context however the problem will be resolved in next release of cPanel connector.
As a temporary workaround users may convert the park domain to add on domain if they wish for the park domain to be working via OX platform as addon domain does not have this kind of issue.

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