Retrieving HELM3 Control Panel Password

1. Go to your HELM 3 control panel login page (


2. Click on the text link below the login box "Click Here if you have lost your logon details".

3. Fill in your email address and click "Send" button.

4. If the email address you entered match any user profile's email address, the password will be sent to the email address you just entered.
5. If you received error "The email address specified does not exist" or the email not receive within 15 minutes, please check for the spam folder from the mailbox then contact Exabytes Customer Service to have your password reset manually.

For HELM 4 Control Panel, please refer to the URL as below.

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