Immediate Server Maintainance - Kledang [210.48.145.6]

Date : 6 June 2008
Time : 11.30 AM (GMT + 0800)

Update :
----------
We have a full complete restoration of all the accounts to the server. If you do have any problems on your hosting account, please drop us an email at our support portal http://support.exabytes.com/help

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 6 June 2008
Time : 09.58 AM (GMT + 0800)

Update :
----------
We have reached 91% of completion for the restoration. Approximately of 20 accounts behind the completion.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 6 June 2008
Time : 08.55 AM (GMT + 0800)

Update :
----------
We have reached 85% of completion for the restoration. We expect everything to be completed in another 1.5 hours.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 6 June 2008
Time : 08.00 AM (GMT + 0800)
Expected ETA : 1 hours estimated complete less than 10% of total restored

Update :
----------
Accounts restoration is currently at 74% completion. Restoration rate will be reduced due to some users are start using the server.

Effect :
---------
All services will not be accessible during the during restore. Unless the website is successfully restored.

Websites will be restored gradually from latest update available.

Should you requires immediate attention at the time, kindly send us a support ticket.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 6 June 2008
Time : 06.53 AM (GMT + 0800)
Expected ETA : 1 hours estimated complete is 10% of total restored

Update :
----------
Accounts restoration is currently at 60% completion.

Effect :
---------
All services will not be accessible during the during restore. Unless the website is successfully restored.

Websites will be restored gradually from latest update available.

Should you requires immediate attention at the time, kindly send us a support ticket.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 6 June 2008
Time : 04.33 AM (GMT + 0800)
Expected ETA : 1 hours estimated complete 10% of total restore

Update :
----------
Accounts restoration is currently at 44% completion.

Effect :
---------
All services will not be accessible during the during restore. Unless the website is successfully restored.

Websites will be restored gradually from latest update available.

Should you requires immediate attention at the time, kindly send us a support ticket.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 6 June 2008
Time : 03.30 AM (GMT + 0800)
Expected ETA : 6 hours

Update :
----------
Accounts restoration is currently at 28% completion.

Effect :
---------
All services will not be accessible during the during restore. Unless the website is successfully restored.

Websites will be restored gradually from latest update available.

Should you requires immediate attention at the time, kindly send us a support ticket.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 6 June 2008
Time : 02.33 AM (GMT + 0800)
Expected ETA : 6 hours

Update :
----------
Accounts restoration is currently at 11% completion.

Effect :
---------
All services will not be accessible during the HDD swap.

Websites will be restored gradually from latest update available.

Should you requires immediate attention at the time, kindly send us a support ticket.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 6 June 2008
Time : 00.15 AM (GMT + 0800)
Expected ETA : 6 hours

Update :
----------
We will start our maintenance work anytime now.

Effect :
---------
All services will not be accessible during the HDD swap.

Websites will be restored gradually from latest update available.

Should you requires immediate attention at the time, kindly send us a support ticket.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 5 June 2008
Time : 05.10 PM (GMT + 0800)
Expected ETA : Unavailable

Updates:
----------

Currently the server is brought up, critical HDD error were encountered. Server will be brought down at 12am tonight to change the server old HDD to new HDD in which website will not be acessible all website will be restored from the available backup.

ETA of the restoration is 3 hours to 6 hours.

Maintenance Effect:
Users will be not be able to access all the services on this server during the maintenance period.

We will keep this announcement update from time to time with the latest information.

Should you requires immediate attention at the time, kindly send us a support ticket.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 5 June 2008
Time : 04:10 PM (GMT + 0800)
Expected ETA : Unavailable

Updates:
----------

Currently, server is running rsync the data from old hard disk to new hard disk.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 5 June 2008
Time : 03:25 PM (GMT + 0800)
Expected ETA : Unavailable

Updates:
----------

The server /home partition has failed to boot up. We are performing a restoration of the /home to a new hard drive via mirroring. ETA of the progress will be 1.5 hours.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd

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Date : 5 June 2008
Time : 03: 15 PM (GMT + 0800)
Expected ETA : Unavailable

Maintenance Details :
The server is currently under maintenance.

Maintenance Effect:
Users will encounter difficulties in accessing their their webs, databases and email services.

We will keep this announcement update from time to time with the latest information.


Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 5 June 2008
Time : 01.34 PM (GMT + 0800)
Expected ETA : Unavailable

Updates
-----------
A short updates on the progress.

The mail services is found on not working properly. All the incoming mail will spool at our server mail queue and there will be delay on receiving email.

We are now working on it. We will keep updates on the issue.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 5 June 2008
Time : 12.15 PM (GMT + 0800)
Expected ETA : Unavailable

Updates
-----------
A short updates on the progress.

12.15 PM - Check disk completed at 100% on /home partition

We are now monitoring on the server and working on the mail spool queue.

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 5 June 2008
Time : 12.00 PM (GMT + 0800)
Expected ETA : Unavailable

Updates
-----------
A short updates on the progress.

12.00 PM - Check disk completed at 70% on /home partition

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 5 June 2008
Time : 11.35 AM (GMT + 0800)
Expected ETA : Unavailable

Updates
-----------
A short updates on the progress.

9.20AM - Our engineers arrive at the data center. The server is found to required a check disk on the /var partition which holds the MySQL database. We have initiated the check disk

11.00AM - Check disk on /var completed and server rebooted. However, upon the reboot, it went into another check disk which falls on the /home partition.

11.10 AM - Check disk completed at 30% on /home partition

11.35 AM - Check disk completed at 50% on /home partition

Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 5 June 2008
Time : 11.10 AM (GMT + 0800)
Expected ETA : Unavailable

Updates
-----------
A short updates on the progress.

9.20AM - Our engineers arrive at the data center. The server is found to required a check disk on the /var partition which holds the MySQL database. We have initiated the check disk

11.00AM - Check disk on /var completed and server rebooted. However, upon the reboot, it went into another check disk which falls on the /home partition.

11.10 AM - Check disk completed at 30% on /home partition


Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 5 June 2008
Time : 09:10 AM (GMT + 0800)
Expected ETA : Unavailable

Maintenance Details :
The server is currently in accessible and our system engineer is working on it.

Maintenance Effect:
Users will encounter difficulties in accessing their webs, databases and email services.

We will keep this announcement update from time to time with the latest information.


Thank you.

Best Regards,
Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd