Exabytes - Updates on Outbound SMTP Server (Important!)

=============================
Clarification:
=============================
Between now until 10.59pm, 14th Jan 2008, the alterative SMTP port is still port 26.

After 11pm, 14th Jan 2008, the alternative SMTP will change to port 587.

==============================================================

Dear Valued Clients,

With the recent announcement regarding outgoing SMTP port 25 been blocked by Telekom Malaysia Berhad, Telekom Malaysia Berhad had further revised and announced on 26th December 2007 that effective 15th Jan 2008, only outgoing SMTP port 587 is allowed for all outgoing SMTP email activities.

The changes will only affect Streamyx subscribers who are using the Streamyx dynamic IP package. Customers who are using other ISP's Internet connection such as Maxis, PenangFon...etc will not be affected by this change.

If you canâ¬"t sent out emails via your local email client (Outlook, Outlook Express, Thunderbird ⬦ etc) and you are a Streamyx subscriber, that means most likely you were affected by this new implementation. To overcome this problem, kindly refer to our suggested solutions as below:

=============================
Solution 1 (Recommended)
=============================
Change your SMTP port to Port 587; please refer to tutorial below on how to change your SMTP Port:
https://support.exabytes.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=574

=============================
Solution 2 (Suggested by TM)
=============================
You may change your SMTP server to the open-relay SMTP server provided by TM. Please be assured that by using this option, your email address is still remaining as YOU@YourDomain.com. Kindly refer to the following on how to configure your email client in order to utilize this relay server:
http://webmail.tm.net.my/info/proxy.html

Alternatively, your e-mail administrators can refer to URL below as a guide to configure your companyâ¬"s email servers:
http://webmail.tm.net.my/info/smtp-proxy.html

Official Telekom Malaysia Berhad's Official Announcement can be found at:
http://www.streamyx.com.my/whats_new/whats_new.php?id=article_20080311


Note:
1. If you had previously changed your SMTP port to port 26, kindly update your SMTP port to port 587.
2. We are seeing the changes being implemented by phases across the states in Malaysia by TmNet based on the IP block. As a result, please have a try by switching over to port 587 as explained in our KB if you are having problems to send out any emails through our mail server.


Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd

Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com