Exabytes - Detected CBJ1 Network Instability

Dear Valued Clients,

Date : 22nd September 2007
Time : 12.00am GMT +8

The network connection to CBJ1 has improved.

We will continue to monitor the network.


##################################################################################################

Dear Valued Clients,

We have just detected that network connection to CBJ1 is not stable.

Date : 22nd September 2007
Time : 11.00am GMT +8
ETA : unknown at the moment.

Effect :
Server under IP range of 202.75.42/24 and 202.75.48/24 will be affected.

Action Taken :
We have escalate the matter to the Data Center to rectify the issue.

=======================================
Technical Support and Additional information
=======================================
We strongly advise our customer to do a conduct network testing from their terminal, then provide us your IP and the network testing result.

Recommended Network Testing tool to use is PingPlotter :
https://support.exabytes.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=534

On top of that you may visit site like http://www.myip.dk to acquire your public IP, 4 sets of number with separated by dot.

We will advise you to provide us the result via https://support.exabytes.com/help/, email support@exabytes.com .

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd