Exabytes - Planned Maintenance: Upgrade to cPanel 11

Dear Valued Clients,

Thank you for hosting with Exabytes – Your Excellent Hosting Partner.

At Exabytes, we always strive to provide the latest web hosting technology to our valued clients, like you.

We are pleased to announce that we will upgrade the hosting control panel - cPanel of all our existing Linux Shared Hosting Servers from the current version 10 to the latest version 11.

Maintenance Date: Starts from 18th Aug 07 until 15th Sep 07
Maintenance Time: Starts from 11.00pm

* To ensure a smooth upgrade, we will only upgrade 5-10 servers per batch.
* The upgrade is scheduled to be performed during the weekends between the dates mentioned above.
* We will send out a separate maintenance notice to clients who are affected by this maintenance with specific date and time.
* Please contact us if you didn’t receive our notice and you wish to know when your server will be upgraded.

Server Affected:
All Linux Shared Hosting Servers and Dedicated Servers run on cPanel 11.

Some of the New Features of cPanel 11 includes:
- Enhance security and performance
- Getting Started Wizard
- Apache 2.x Support
- Integrated Help
- New and Improved File Manager
- Addon and Sub Domains Flexibility Increased
- Web Disk Access
- Email User Filters
- Exim Spam filtering as an ACL at SMTP
- Usability Enhancements
- Reorganizable Feature Boxes
- New cPanel Skin

For detailed information about the new release of cPanel 11, please refer to cPanel Release Note at URL below:

Maintenance Effects:
We will perform the maintenance at the date and time as specified above. During the upgrade, there won’t be any downtime to your web site or email. You will only experience 5-10 minutes of service interruption if a reboot is required on the server.

Cpanel Proxy Scripts
By upgrading to cPanel 11, existing clients who have cPanel Proxy Script installed are required to upgrade their existing cPanel Proxy Script to the latest compatible version which can be obtained from URL below: https://support.exabytes.com/index.php?_m=downloads&_a=downloadfile&downloaditemid=10 .

Clients just need to download the files to their local terminal, unzip and re-upload it to the /cpanel, /whm and /webmail folder and overwrite the previously installed cPanel Proxy Script.

Web Disk for Windows Vista
Cpanel had announced that one of the new features – Web Disk is found unreliable running on Windows Vista Operating System. It is also advisable for Windows Vista users to download and install the latest Microsoft released patch available at Software Update for Web Folders (http://www.microsoft.com/downloads/details.aspx?FamilyId=17C36612-632E-4C04-9382-987622ED1D64&displaylang=en ).

Although patches have been provided, users who are using Windows Vista Operating System might still have difficulty connecting via the web disk intermittently. Detail instructions on how to configure the Web Disk can be found inside the cPanel control panel video tutorial.

Technical Support and Additional information
For extra precautionary measures, we strongly advise our customer to do a backup on their critical data.

Please be assured that during this planned maintenance our Helpdesk will be accessible as usual and our engineers will also standby on site at the data center.

If you need further information and clarification on the maintenance or if you experience difficulties after the maintenance period, please contact us via helpdesk at https://support.exabytes.com/help/, email support@exabytes.com or call our office at +604-630 8283.

Thank you.

Best Regards,

Support Team
Technical Department
Exa Bytes Network Sdn Bhd

Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com