Planned Outage Activities at CBJ1 Data Center

Date: 15th Jul 2007
Time: 11.30am, GMT +0800

Please be informed that the TMNet CBJ1 Data Center's Planned Power Outage maintenence has been successfully completed. All servers were connected back to the normal power source and rebooted. If you are still experiencing any difficulty accessing your web site or server, kindly contact our 24x7 Technical Support via https://support.exabytes.com/help/.

Thank you for your patience and kind udnerstanding during this maintenance.


Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd

Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com




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Dear Valued Client,

This is the latest announcement regarding TMNet CBJ1 Data Center's Planned Power Outage Event which was postponed on 14th April.

The new maintenance details are as below:

Maintenance Date: 13th Jul 07 (FRI) - 15th Jul 07 (SUN)
Maintenance Time: 5:00PM (13th Jul) - 10:00AM (15th Jul), GMT +0800

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Maintenance Description:
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TMNet has scheduled repair and audit activities in the CBJ1 Data Center (formerly known as MyLoca) that involved the whole Data Center. It is part of an ongoing effort to ensure the integrity and reliability of the electrical power system of the Data Center at all times. The agenda of the planned outage are as below:

1. Power Upgrade (4x PDU + 4xSTS - to cater for capacity requirement)
2. Repair / audit /retest (to resolve major outage on 16/9 and 3/10 last year)
3. Batteries replacement
4. Migration (re-cabling problematic power connection to new PDU/STS)
5. Installation of Monitoring Tools/probe and software
6. Megatest - assessment and audit 640 cables to the rack to check for fitness (detect harmonic /voltage drop or leakage)

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Maintenance Impact:
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1. The maintenance will begin at 5:00PM Malaysian Time on Friday, 13th July 2007.

2. On 13th July, between 5:00PM - 10:00PM, we will switch to temporary backup power provided by TMNet CBJ1 Data Center. The back up power has no guarantee for redundancy (as in normal power supply). The backup power served as alternative solution to avoid 24-hour or longer service downtime. Therefore the backup supply may not be applied to any SLA or Uptime Guarantee. Exabytes will however put our best effort to ensure the stability and reliability of the power supply. As we need to shutdown the server before we switch to the backup power, a down time of 5-10 minutes is expected.

3. The repair and audit activities will begin at 12:00AM, 14th July. The work is expected to conclude within 24 hours, at approximately 12:00AM Malaysian Time, Sunday, 15th July 2007.

4. We need to shut down the server for another 5-10 minutes on 15th July (Sunday) after the repair and audit activity is successfully completed for switching back to normal power supply.

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How to know if your web site or server is affected?
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If your server IP is within the range 202.75.42.0/24 and 202.75.48.0/24, your server is hosted on CBJ1 data center and is affected by this planned maintenance. To get your server IP, you may perform a "PING" by referring to tutorial below:
https://support.exabytes.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=313

Notes: Clients hosted on AIMS, CBJ2 and our US data center are not affected by this maintenance.

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Dedicated Server & Server Co-location Clients
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On 13th July, between 5:00PM - 10:00PM our engineer will help you switch to the backup power. Once the maintenance is completed, we will help you switch back to the normal power. Please ensure the server password you have in our record is up to date. You may send in your latest server password by creating a Helpdesk Ticket at https://support.exabytes.com/help/

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Technical Support and Additional information
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For extra precautionary measures, we strongly advise our customer to do a backup on their critical data.

Please be assured that during this planned maintenance our Helpdesk will be accesible as usual and our engineers will also standby on site at the data center.

If you need further information and clarification on the maintenance or if you experience difficulties after the maintenance period, please contact us via helpdesk at https://support.exabytes.com/help/ (hosted in US), email support@exabytes.com or call our office at +604-630 8283.

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd

Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com