Email Blocked at TmNet / Streamyx mail server

Date : 03 April 2007 GMT+0800

We have received several feedback from our users that email sent from our servers hosted in TmNet data center in Malaysia to TmNet / Streamyx email account are generating bounce back. This apply to both servers hosted in CBJ1 and CBJ2 TmNet data center in Cyberjaya,Malaysia

A further diagnosis has been performed and it turns out that there's some issues on the TmNet/Streamxy mail server in allowing our mail server to connect to their mail server. We have logged in a report for their Technical Support.

We will post more updates once we have received further updates on this issue.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Private Limited

Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com

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Update: 05 April 2007 GMT+0800

We have conducted several test and mails sent from our mail server hosted in both CBJ1 and CBJ2 TmNet data center is able to reach TmNet/Streamyx mail server. If you are still receiving any problems on reaching the mail box of TmNet/Streamyx, please do drop us an email at our support helpdesk.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Private Limited

Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com


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Update: 10 April 2007 GMT+0800

We have found certain of our mail server hosted in CBJ1 TmNet data center is having problems on connecting to TmNet/Streamyx mail server. We have sent in the incident to the TmNet support personnel. We shall post further updates when available.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Private Limited

Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com


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Update: 18 April 2007 GMT+0800

Please be informed that the TmNet support personnel had unblocked our mail servers' IPs in CBJ1. The servers are now able to send emails to TmNet/Streamyx mail server.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Private Limited

Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com