Packet Lost at TmNet data center router

Date : 2 Feb 2007
Time : 12.15AM GMT+8

Description:
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We are seeing a huge amount of packet lost on one of the TmNet data center located in Cyberjaya, Malaysia has affected the network performance on both our networks 202.75.42.0/24 and 202.75.48.0/24. Users who has their hosting account hosted in our Malaysia data center will encounter slowness and timeout for accessing their website and email.

We have contacted the NOC of the data center and currently their network engineer is working on this issue. Our engineer is also in standby mode of monitoring and co-ordinating with the NOC to get further updates on this.

We will keep this updates once we have any latest news available. Sorry for any inconveniences.

If you have any enquiries, please do not hesitate to contact us. Thank You!


Best Regards,


Support Team
......................................
Technical Development
Exa Bytes Network Sdn Bhd
Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com/help/

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Update : 2 Feb 2007 4.39AM GMT+8

The connection has been fully restored at 2.50AM GMT+8 and upon our continuous monitoring, the network is stable.

If you have any enquiries, please do not hesitate to contact us. Thank You!


Best Regards,


Support Team
......................................
Technical Development
Exa Bytes Network Sdn Bhd
Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com/help/