Earthlink email issues

Date: 30 Jan 2007 GMT-0700

Description:
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We have noticed that Earthlink is blocking all outbound email from our US data center network from the IP ranges of 72.18.131.0/24 and 72.18.132.0/24. With the assistance from our Abuse Department in the data center in US, we have tried contacted them numerous times but still have not received a human contact. We will continue to work on this issue in order to get this resolved. We do apologize for the inconvenience.

Impact:
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We have found that Earthlink is blocking all outbound email from our network. This is causing emails to bounce back to the sender when coming from our network to an Earthlink address.

*** Please note that this only impact user's whose account is hosted in our US data center. User who has their hosting account hosted in our Malaysia data center is not being affected by this.

If you have any enquiries, please do not hesitate to contact us. Thank You!


Best Regards,


Support Team
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Technical Development
Exa Bytes Network Sdn Bhd
Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com/help/