TM Net Streamyx users intermittent connections time out

Dear Valued Clients,

Please be informed that some TM Net Streamyx users will experience intermittent connections time out when accessing the internet which includes some of the web sites hosted by Exabytes as well as web site which are NOT hosted by Exabytes.

This is due to there is a high latency over certain TM Net network hops.

You may try to overcome this by reconnecting your Streamyx.

If still not working after reconnecting your Streamyx for several times, you may try updating your local DNS cache by following steps below:

1. Open your command prompt
2. Type C:\ipconfig /flushdns

If this doesnâ¬"t help, you may do a trace route from your local terminal by using Ping Plotter which can be downloaded from:
http://www.pingplotter.com/downloads/pngplt_1.exe

Kindly do a trace to your www.domain.com and mail.domain.com

If your connection is ok, the result should look like below:
(Response time less than 20 ms)

1 26 ms 1 ms 1 ms [192.168.1.1]
2 47 ms 90 ms 72 ms [219.93.218.177]
3 8 ms 8 ms 8 ms [219.93.217.37]
4 8 ms 9 ms 10 ms [210.187.132.98]
5 13 ms -32764 ms 13 ms [203.106.128.9]
6 14 ms 159 ms 51 ms [210.187.142.1]
7 13 ms 14 ms 65 ms [219.93.151.104]
8 14 ms 14 ms 14 ms [202.71.100.9]
9 15 ms 18 ms 14 ms [202.71.96.77]
10 15 ms 15 ms 15 ms [202.71.96.30]
11 14 ms 15 ms 16 ms [202.71.96.246]
12 16 ms 15 ms 15 ms [202.75.32.10]
13 20 ms 22 ms 15 ms virgo.mschosting.com [202.75.42.66]


If there is connection issue, the result is as below:
(Response time over 100 ms)

1 0 ms 0 ms [192.168.0.1]
2 216 ms 73 ms [219.93.218.177]
3 188 ms 32 ms [219.93.217.5]
4 212 ms 12 ms [210.187.132.97]
5 192 ms 39 ms [203.106.128.77]
6 162 ms 36 ms [210.187.143.1]
7 134 ms 15 ms [219.93.151.104]
8 103 ms 111 ms [202.71.100.9]
9 103 ms 53 ms [202.71.96.77]
10 102 ms 37 ms [202.71.96.30]
11 156 ms 20 ms [202.71.96.246]
12 183 ms 23 ms [202.75.32.10]
13 181 ms 19 ms virgo.mschosting.com [202.75.42.66]

If you require our assistance to further identify the cause of time out when accessing to your web site, kindly email us your trace route result. You may copy the result by clicking on the Ping Plotter menu > Edit > Copy as text and paste the result in email and send to support@exabytes.com.

Also let us know what your Streamyx IP when you email to our Support Team. You may know what your Streamyx IP is by visiting http://www.ip2location.com/.

We will help you further identify the cause of problem upon receiving the information as requested above.

We also wish to assure you that our servers and networks are working fine, and this issue is solely related to your ISP which is beyond our control.