[COMPLETED] Service Disruption - GreatWallChina 72.18.130.6

Date:   25th Mar 2016
Time:  04:30 AM MDT   
 
Service Disruption Update:
The data restoration has been completed.
 
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Date:   25th Mar 2016
Time:  03:00 AM MDT   
ETA:    N/A
 
Service Disruption Update:
Our team is working closely on the restoration and the current status is DB start with 'M'.
 
Thanks for your kind patience.
 
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Date:   25th Mar 2016
Time:  02:00 AM MDT   
ETA:    N/A
 
Service Disruption Update:
The restoration still in progress.
 
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Date:   25th Mar 2016
Time:  01:00 AM MDT   
ETA:    N/A
 
Service Disruption Update:
RAM replacement is complete and data restoration is in progress.
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Date:   24th Mar 2016
Time:  11:59 PM MDT   
ETA:    N/A
 
Service Disruption Update:
Our team detect there is an error on RAM which lead to the instability.
 
We will arrange the hardware replacement.
 
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Date:   24th Mar 2016
Time:  10:45 PM MDT   
ETA:    N/A
 
Service Disruption Update:
Our team notice there is a potential hardware faulty that cause the OS unable to boot up.
 
We are performing diagnostic on the server hardware now.
 
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Dear Valued Clients,
 
Date:   24th Mar 2016
Time:  10:00 PM MDT   
ETA:    N/A
 
*** Only clients MSSQL database hosted on GreatWallChina server will be affected ***
 
Service Disruption Details:
Our monitoring system has detected that MSSQL services for this server has not been responding.

We will perform a details check on the server and post another updates once it become available.
 
Service Disruption Affects:
During the service disruption period MSSQL services is not available but MySQL will be running as usual.
 
Best Regards,
 
Support Team
 ......................................
Technical Support Department