[COMPLETED] Service Disruption - Ratchet - 72.18.130.135

Date : 23rd Oct 2015
Time :  11:00AM MDT
 
Service Disruption Update:
Our team have fixed the issue and the filtering on the IP has been lifted, all services resume normal operation. 
We will continue monitoring the network condition.
 
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Date : 21st Oct 2015
Time :  7:30PM MDT
 
Service Disruption Update:
The server IP change to old IP [72.18.130.135] we will further monitor the server.
 
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Date : 14th Oct 2015
Time :  7:30PM MDT
 
Service Disruption Update:
The server is stable after we traced out the target website and the all domains will remain new IPs until further notify.
 
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Date : 08th Oct 2015
Time : 10:00PM MDT
 
Service Disruption Update:
Our team is working with upstream provider to narrow down target website and find out the cause closely.
 
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Date : 08th Oct 2015
Time : 03:00PM MDT
 
Service Disruption Update:
The server IP is null routed by upstream provider since the server is found under Denial-of-service attack (DDoS) attack.
We are now working with upstream provider to bring up the server again, sorry for the inconvenience caused.
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Date : 08th Oct 2015
Time : 12:00PM MDT
 
Service Disruption Update:
We have detected denial of service (DDoS) attacks on the server  and  our support engineers are checking on the server and post another updates once it become available
 
What is DDos attack?
Distributed denial of service. Incoming traffic from many different source flood victim and cause the site/server not response on time with other validate request. 
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Dear Valued Clients,
 
*** Only clients hosted on Ratchet server will be affected ***
 
Date : 08th Oct 2015
Time : 11:00AM MDT
ETA  : NA  
 
Service Disruption Details :
Our monitoring system has detected that the services for this server has not been responding and it's been further confirm that  access to server is also not a go for our support engineers.  
We will perform a details check on the server and post another updates once it become available.
 
Service Disruption Affects :
During the Service disruption period all services inside this server will not be available.

Best Regards,
 
Support Team
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Technical Support Department