[COMPLETED] Service Disruption - Ironhide3 [192.199.240.74]

Date: 26th Mar 2015
Time: 06.30AM MDT

Service disruption Update:
Great news! The RAID rebuild has been completed. All services now resume their operations smoothly without any noticeable service impact.

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Date: 26th Mar 2015
Time: 05.30AM MDT

Service disruption Update:
RAID rebuild process running at 97%.

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Date: 26th Mar 2015
Time: 04.30AM MDT

Service disruption Update:
RAID rebuild process running at 75%.

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Date: 26th Mar 2015
Time: 03.30AM MDT

Service disruption Update:
RAID rebuild process running at 38%.

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Date: 26th Mar 2015
Time: 02.30AM MDT

 
Service disruption Update:
Hard Disk replacement has been completed.
Currently RAID rebuild process running on the server at 4%. we’ll keep you constantly updated with our latest rebuild status.
 

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Dear Valued Customers,

 
Date: 26th Mar 2015
Time: 02.00AM MDT
ETA: N/A
 
*** Only clients hosted on this server: Ironhide3 will be affected ***
 
Service disruption details:
The server hard disk were found degraded and immediate hard disk replacement action needed to arrange.
 
What is RAID?
https://support.exabytes.com/KB/a1774/raid.aspx
 
There is RAID rebuild arrangement after replacement action, significant slowness on server performance during rebuild process will be expected.
We expect the RAID rebuild will be completed in the range of 24-48 hours of range once the disk has been replaced.

The server will be under closed monitoring during this window and we shall keep the rebuild progress updated on this support announcement.

Service disruption affects:
During the period, all services inside this server will not be available.



Best Regards,



Support Team
......................................
Technical Support Department