[COMPLETED] Service Disruption - Raptor - 72.18.131.195

Date: 13th December 2014
Time: 8:30 PM MST

 
Service disruption update:
Our team have completed the IP switching process to the IP 72.18.131.195.
 
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Date: 8th December 2014
Time: 7:00 PM MST
ETA: N/A
 
Service disruption update:
Our team will revert back the IP to 72.18.131.195 at 12th Jan 2015, 12.01 AM MST if there is no any incoming attack during this period.
 
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Date: 28th December 2014
Time: 4:00 AM MST
ETA: N/A
 
Service disruption update:
We have located the target account and notified the owner on it.
 
Our team will switch back the IP once there is no any incoming attack.
 
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Date: 27th December 2014
Time: 11:30 PM MST
ETA: N/A
 
Service disruption update:
We have located the target account that under attack and we are performing second level filtering on it.
 
Next update will be available once we locate the target account.
 
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Date: 27th December 2014
Time: 5:00 PM MST
ETA: N/A
 
Service disruption update:
Our team have obtained a range of IP address from our upstream provider and please refer the notification that send to hosting account primary contact for more details.
 
Next update will be available once we narrow down the account that get attack.
 
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Date: 27th December 2014
Time: 03:30 PM MST
ETA: N/A
 
Service disruption update:
Our team have performed adjustment on IP switching but the result is negative. 
 
We are working with our upstream provider closely on this issue and next update will be available once there is a progress.
 
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Date: 27th December 2014
Time: 2:40 PM MST
ETA: N/A
 
Service disruption update:
Our team removed the server original IP but the traffic still high and we are working on alternative option.
 
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Date: 27th December 2014
Time: 2:30 AM MST
ETA: N/A
 
Service disruption update:
Our team still working on the issue and next update will be available once there is any action taken.
 
 
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Date: 27th December 2014
Time: 1:30 AM MST
ETA: N/A
 
Service disruption details:
We have noticed a huge incoming distributed denial of service (DDOS) attack on the server Raptor.

The incoming and outgoing from the International traffic to this server IP has been blocked currently to maintain the network stability.
 
Service disruption effect:
All services are not available to International visitors for this server and sorry for the inconvenience caused.
 
What is DDos attack?
Incoming traffic from many different source flood victim and cause the site/server not response on time with other validate request.

Best regards, 
 
 
Technical team
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Technical Support Department