[COMPLETED] Service Disruption - Malawisaurus 103.6.196.92

Date: 4th May 2014
Time: 9.40PM MYT
ETA: COMPLETED

Maintenance details:
All the account is restored accordingly. Please submit a ticket to our support desk if your account is still not working. 

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Date: 4th May 2014
Time: 7.00PM MYT
ETA: N/A

Maintenance details:
99.2% of accounts has been restored.

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Date: 4th May 2014
Time: 1.00PM MYT
ETA: N/A

Maintenance details:
88.92% of accounts has been restored.

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Date: 4th May 2014
Time: 8.00AM MYT
ETA: N/A

Maintenance details:
80.52% of accounts has been restored.

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Date: 3rd May 2014
Time: 8.00PM MYT
ETA: N/A

Maintenance details:
69.83% of accounts has been restored.

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Date: 3rd May 2014
Time: 1.00PM MYT
ETA: N/A

Maintenance details:
64.05% of accounts has been restored.

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Date: 3rd May 2014
Time: 10.00AM MYT
ETA: N/A

Maintenance details:
61.2% of accounts has been restored.


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Date: 3rd May 2014
Time: 8.00AM MYT
ETA: N/A

Maintenance details:
56.5% of accounts has been restored.


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Date: 2nd May 2014
Time: 5.00PM MYT
ETA: N/A

Maintenance details:
49.11% of accounts has been restored.


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Date: 2nd May 2014
Time: 2.30PM MYT
ETA: N/A

Maintenance details:
47.6% of accounts has been restored.


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Date: 2nd May 2014
Time: 8.30AM MYT
ETA: N/A

Maintenance details:
44% of accounts has been restored.

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Date: 1st May 2014
Time: 10.30PM MYT
ETA: N/A

Maintenance details:
40% of accounts has been restored.


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Date: 1st May 2014
Time: 8.50PM MYT
ETA: N/A

Maintenance details:
39% of accounts has been restored.


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Date: 1st May 2014
Time: 12.00PM MYT
ETA: N/A

Maintenance details:
33% of accounts has been restored.


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Date: 1st May 2014
Time: 7.30AM MYT
ETA: N/A

Maintenance details:
30% of accounts has been restored.


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Date: 30th April 2014
Time: 5.00PM MYT
ETA: N/A

Maintenance details:
20% of accounts has been restored.


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Date: 30th April 2014
Time: 8.00AM MYT
ETA: N/A

Maintenance details:
10% of accounts has been restored.


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Date: 29th April 2014
Time: 5.00PM MYT
ETA: N/A

Maintenance details:
Our team is performing manual restoration for each of the account under this server from our latest available backup.

Maintenance effect:
During the maintenance time frame, all services will not be available until your account restoration is complete.

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Date: 29th April 2014
Time: 1.00PM MYT
ETA: N/A

Maintenance details:
MySQL issue has been fixed.

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Date: 29th April 2014
Time: 11.00AM MYT
ETA: N/A

Maintenance Update:

Webmail issue has been fixed and data sync is running from server end.

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Date: 29th April 2014
Time: 10.00AM MYT
ETA: N/A

Maintenance Update:

All email entries has been restored and data sync is running from server end.

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Date: 29th April 2014
Time: 6.00AM MYT
ETA: N/A

Maintenance Update:
The restoration continues, file restoration is about 5% of total size of /home.

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Date: 28th April 2014
Time: 10.00PM MYT
ETA: N/A

Maintenance Update:
The file restoration started, but it is very slow, we are restoring based on alphabetical order and also by priority list.

Website visitors will get default website page if the account is yet to be restored.

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Date: 28th April 2014
Time: 9.00PM MYT
ETA: N/A

Maintenance Update:
The new server is being prepared and we will start the restoration once the IP and cPanel update are done. 

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Date: 28th April 2014
Time: 4.00PM MYT
ETA: N/A

Maintenance Update:
The full server restoration was done an hour ago, but the server RAID does not operate well even it is new disks with new RAID card. 

To cut off the down time, we are doing separate individual account restoration now, we already have the list of the accounts / domains and we will restore those accounts in our list in priority. If you have already contacted us over the past 3 days for this server restoration status, your account details is already recorded and the restoration of your account will be put in the priority.

We are truly sorry for the inconvenience caused during this incident.

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Date: 25th April 2014
Time: 7.00PM MYT

Maintenance update:
Bare metal restore on /usr complete. Currently redo another restoration on /var at 71.39% complete.

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Date: 25th April 2014
Time: 5.30PM MYT

Maintenance update:
Bare metal restore on /usr is now 74.44% complete.

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Date: 25th April 2014
Time: 2.30PM MYT

Maintenance update:
/var has been restored and /usr restoration in progress.

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Maintenance update:
Date: 25th April 2014
Time: 11.30AM MYT

Maintenance update:
Bare Metal Restoration failed and our team is working on an alternative recovery.

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Date: 25th April 2014
Time: 9.30AM MYT

Maintenance update:
Bare Metal Restoration at 49% complete

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Date: 25th April 2014
Time: 8.00AM MYT

Maintenance update:
Filesystem check (FSCK) attempt on /var partition were unsuccessful. We're currently running Bare Metal Restoration at 1.49% complete


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Date: 25th April 2014
Time: 5.00AM MYT

Maintenance update:
We're currently perform filesystem check on /var partition at 2% complete.

Latest status will be updated in timely manner

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Date: 25th April 2014
Time: 4.30AM MYT
ETA: n/a

Maintenance details:
The server were found having filesystem error. We will bring down the server immediately to perform further checking.

Maintenance effect:
During the maintenance time frame, all services will not be available until its complete. 


Best regards, 


Technical team
-------------------------
Technical Support Department