[COMPLETED] Service Disruption - Arcee 72.18.130.48

Date: 28th Feb 2014
Time: 19.00 MST
ETA: N/A

Maintenance update:

The server is back up again and please contact us if you are using third party DNS and not able to access to the server.

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Date: 28th Feb 2014
Time: 16.55 MST
ETA: N/A

Maintenance update:
The server is found under Denial-of-service attack (DDoS) attack again. The server is disabled by upstream provider.

We are now working with upstream provider to bring up the server again, sorry for the inconvenience caused.

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Date: 27th Feb 2014
Time: 20.00 MST
ETA: N/A

Maintenance update:
We have update each domain with different IP. This will be temporary until we locate the Denial-of-service attack (DDoS) target account.

For customer who are using third party DNS, you may log into your cPanel account, and look for Shared IP Address from cPanel status bar.

SAMPLE Image: 

**** NOTE: The above image is for your reference only, please log into your cPanel account to get the actual IP. 

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Date: 27th Feb 2014
Time: 12.00 MST
ETA: N/A

Maintenance update:
The server is found under Denial-of-service attack (DDoS) attack again. The new IP 72.18.130.128 has been blocked from any access.

We are now working on to bind each domain with different IP, and information will be shared with website owner once it has been done, sorry for the inconvenience caused.

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Date: 26th Feb 2014
Time: 20.00 MST
ETA: N/A

Maintenance update:
The server is found under Denial-of-service attack (DDoS) attack from a large variety of IPs. We have to null route the traffic to the IP: 72.18.130.48.

The server is now binded with a new IP :  72.18.130.128 . For those user who are using third party DNS will need to update the web and mail DNS record to point to this new IP, 72.18.130.128

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Date: 26th Feb 2014
Time: 17.00 MST
ETA: N/A

Maintenance details:
The server is not accessible. We are currently checking on it to find out the root cause.

Maintenance effect:
During the maintenance time frame, all services will not be available until its complete. 



Best regards, 


Technical team
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Technical Support Department