[Resolved] Issues on connecting to email accounts hosted on server "110.4.45.145" (velociraptor.mschosting.com) from Blackberry users

Date : 17th Oct 2012
Time : 11:30 am (GMT +0800)

The issue resolved as some changes/patches have been done on the server firewall.
Blackberries users are able to connect to email accounts on the server via BIS (BlackBerry Internet Service) as usual.

===========================

Date : 15th Oct 2012 (GMT +0800)

We found that there are some issues on connecting to email accounts hosted on server "110.4.45.145" , "velociraptor.mschosting.com"  from Blackberries users via BIS (BlackBerry Internet Service). Blackberry users are not able to send/receive emails with email accounts hosted on the server.  

You may find out where your domain mail services are hosted on by perform a ping to "mail.domain" as
https://support.exabytes.com.my/KB/a1960/how-to-use-ping-command.aspx?KBSearchID=0

We're still checking on this . Sorry for the inconveniences and we shall post here with the updates.



Best Regards,




Support Team
......................................
Technical Support Department