Date : 17th Oct 2012
Time : 11:30 am (GMT +0800)
The issue resolved as some changes/patches have been done on the server firewall.
Blackberries users are able to connect to email accounts on the server via BIS (BlackBerry Internet Service) as usual.
Date : 15th Oct 2012 (GMT +0800)
We found that there are some issues on connecting to email accounts hosted on server "18.104.22.168" , "velociraptor.mschosting.com" from Blackberries users via BIS (BlackBerry Internet Service). Blackberry users are not able to send/receive emails with email accounts hosted on the server.
You may find out where your domain mail services are hosted on by perform a ping to "mail.domain" as
We're still checking on this . Sorry for the inconveniences and we shall post here with the updates.
Technical Support Department