*** Only clients hosted on Spirit server will be affected ***
Date : 29 April 2011 (Friday)
Start Time: 2300 (11.00 PM) MDT(-0600)
End Time: 30 April 2011 (Saturday) 1100 (11.00 AM) MDT (-0600)
Server Effected: Spirit (IP: 18.104.22.168)
ETA: 6 to 12 hours
To improve the performance of the server, we will be upgrading the server hardware of Spirit to dual quad-core CPU server with 8 GB of ram.
There will be a down time of 6 to 12 hours because we will need to move all existing accounts and emails to the new servers, so the interruption cannot be avoided.
During the maintenance period, all email services (SMTP, POP, IMAP, WEBMAIL, etc) on Spirit will be inaccessible.
To check if your mail service is hosted at Spirit server, just open a command prompt, and key in as below:
#> ping mail.yourdomainname
If the returned IP address is 22.214.171.124, then your mail service is hosted at Spirit.
If you have any questions regarding the server upgrade maintenance, kindly contact our support at https://support.exabytes.com/help/ . Thank you.
Technical Support Department