Exabytes - Network Interruption

Time : 8.00 PM GMT+0800
Expected ETA : N/A

Maintenance Details:
We have received update that the issue is resolving.

Suggestion:
Please furnish us with following information for checking if the issue still persists.

1. Networking tracing
https://support.exabytes.com/KB/a1850/using-ping-plotter-to-trace-network-slow-unable-to.aspx?KBSearchID=37124 

2. IP Adress
http://myip.dk/

==================================================


Time : 3.40 PM GMT+0800
Expected ETA : N/A

Maintenance Details:

The issue is confirmed does not relate to the DDOS issue. It seem to be some issue in between our network with TMNET network. Our upstream provider is currently checking with the TMNET administrator.

==================================================

Time : 2.30 PM GMT+0800
Expected ETA : N/A

Maintenance Details:

Our upstream detected some DDOS issue on the link and is currently mitigating the issue.

==================================================

Date : 1st Dec 2010
Time : 10.00 AM GMT+0800
Expected ETA : N/A

Maintenance Details:
We have found network establishing problem in between our upstream network ISP and TMNET ISP.

Maintenance Effect:
Latency, packet loss happen and slowness in accessing our service such as web and email.
Suggestion:
Contact our support team by providing network connection report. Please refer https://support.exabytes.com/KB/a1850/using-ping-plotter-to-trace-network-slow-unable-to.aspx?KBSearchID=37124 for the network connection capture guide.
Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd

Web: http://www.exabytes.com | http://www.exabytes.com.my
Email: support@exabytes.com
Helpdesk: http://support.exabytes.com