Exabytes - Support Portal Restored

Dear Value Client,

Following our schedule https://support.exabytes.com/News/1512/exabytes-scheduled-support-portal-upgrade.aspx to conduct an upgrade to our helpdesk portal which was schedule on 17 July 2010 12.30AM GMT+8, the upgrade has failed with some unforeseen errors during the upgrade path.  

After a 4 hours of troubleshooting with the SmarterTools developer and as there's no solution to resolve the errors. We have decided to roll back to the previous version of database. The restoration has taken in place at 4.30AM GMT+8 and it's been fully restored by 11.45PM GMT+8 17 July 2010.

During the restoration window, all support request (including sales, billing, domain and other inquiries) are handled via our webmail interface. With the restoration of the helpdesk portal services, users enquiry will be re-downloaded to our helpdesk as a reference purpose. You may be receiving a duplicate copy of ours reply due to this incident. We sincerely apologize for the inconvenience.

We will further troubleshoot the upgrade error with SmarterTools support and reschedule another date/time for the upgrade.

With Best Regards,

Andy
Chief Operating Officer
Exa Bytes Network Sdn.Bhd.