Service Interruption for Streamyx Users

Date : 30th Sept 2009

Dear Valued Customers,

Kindly be informed that we have received reports that there is a network interruption on Streamyx network gateway hop is having problem routing out its connection to various websites including our server. Hence, it is believed that Streamyx subscribers may encounter difficulties accessing our server's services such as websites, emails, FTP and database services hosted in our data centers.

If you are having problem accessing our server's services, please do not hesitate to contact us through our helpdesk, https://support.exabytes.com and kindly provide us together with a Pingplotter traceroute result for us to analyze on your connection health to our server. Thank you.

Please refer below link on how to get a Pingplotter traceroute result

https://support.exabytes.com/KB/a1850/using-ping-plotter-to-trace-network-slow-unable-to.aspx

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd