[Completed]Exabytes - Immediate server maintenance on Starlifter [72.18.132.198]

Date : 11 September 2009
Time : 2.15 GMT +0800
Expected ETA : N/A


Maintenance Details:
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Issue is fixed. Starlifter is working fine.

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Date : 11 September 2009
Time : 1.00 GMT +0800
Expected ETA : N/A


Maintenance Details:
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Server is working fine now after removing several orphaned emails from the SmarteMail queue. Mails in the server are processed in serviceable manner now.The SmarterMail Queue size is under control now.

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Date : 10 September 2009
Time : 22.27 GMT +0800
Expected ETA : N/A


Maintenance Details:
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We are currently still investigating some issues that are occuring with Smartermail, causing it to stop processing the mail queue, and failing to properly restart smartermail services. The SmarterMail Queue size is quite large due to the smartermail failures, and will require some time to process.

We will post an update here as soon as we have further progress updates.


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Date : 10 September 2009
Time : 20.51 GMT +0800
Expected ETA : N/A


Maintenance Details:
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As a troubleshooting measure, we are rebooting the whole server, and will be investigating the cause of these problems as soon as it comes back online.


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Date : 10 September 2009
Time : 19.30 GMT +0800
Expected ETA : N/A


Maintenance Details:
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The mail services is found not at its optimum state. Server has been rebooted and mail services has been refreshed. We are still checking on the root cause.


Maintenance Effect:
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All the services such as POP, SMTP and IMAP are slow. Mail are delivering but there is still mail queuing.


Best Regards,

Support Team
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Technical Department
Exa Bytes Network Sdn Bhd