Exabytes - TM Streamyx User Internet Service Interruption

Date: 14 August 2009

Referring to TM Official announcement update on http://www.streamyx.com/whats_new/whats_new.php?id=article_20090806, they mentioned that the maintenance action will be delayed and expected to be 16 August 2009.

You may refer to the extra article by thestar.com.my as below.


Date: 26 July 2009

This article is for TM Streamyx User only.


Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) Segment 1 between Kuantan and Katong, Singapore.

Due to the disruption, customers using Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America and Hong Kong may experience degradation while traffic to other countries is not affected. TM expects complete recovery of its services by 5 August 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.


Source from http://www.streamyx.com/whats_new/whats_new.php?id=article_20090721