Connection Issue: Circuit faults on the Asia Pacific Cable Network 2 (APCN2) between Malaysia and the United States.

Date : 25th Feb 2009 (GMT +0800)
Expected ETA : 5 March 2009
Affected IP Range: 202.75.48.# ,202.75.42.#, 210.48.145.#, 210.48.157.#, 119.110.99.#, 116.0.101.#, 72.18.131.#, 72.18.131.#, 65.254.48.#, 207.210.67.#, 64.22.123.#


There has been a disruption of TM’s Internet services due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) between Malaysia and the United States.

Detail: Due to submarine cable issues between Kuantan- Tanjong Katong (APCN Link) and Kitaibaraki(JPN-NTTWN) – Muriyama (JPN-JT) – Machester US(US-ATT), customers will experience performance degradation on US-bound traffic. This will affected all traffic to US or from US.

Submarine cable repair ship will arrive on 28/2 and repairation is projected to be completed by 5th March.

The problem affecting the segment between Kitaibaraki(JPN-NTTWN) – Muriyama (JPN-JT) – Machester US (US-ATT)

Resources compiled from :
http://thestar.com.my/news/story.asp?file=/2009/2/24/nation/20090224211208&sec=nation

Effect:
Streamyx users might experience slow browsing or have intermittent connection slow down while accessing content hosted in the United States. Kindly send us trace route results from ping plotter ( https://support.exabytes.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=921 ) to support@exabytes.com , if you need further clarification and advices from us.


We will keep this announcement update from time to time with the latest information.

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd