COMPLETED: Immediate Server Maintenance - Kledang [210.48.145.6]

Date : 11th December 2008
Time : 3.35PM (GMT +8:00)

Accounts restoration fully completed.

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Date : 11th December 2008
Time : 1.35PM (GMT +8:00)

Accounts restoration completed until username starts with "T"

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Date : 11th December 2008
Time : 11.15AM (GMT +8:00)

Accounts restoration completed until username starts with "Q"

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Date : 11th December 2008
Time : 9.00AM (GMT +8:00)

Accounts restoration completed until username starts with "M"

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Date : 11th December 2008
Time : 7.00AM (GMT +8:00)

Accounts restoration completed until username starts with "E"

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Date : 11th December 2008
Time : 5.00AM (GMT +8:00)

Accounts restoration completed until username starts with "B"

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Date : 11th December 2008
Time : 3.00AM (GMT +8:00)

The server mother board has been replaced and the server is showing a good sign of performance upon normal boot up. We have mounted the old hard disk to the server to synchronize all the user's data back to the new hard disk. During the restoration of data, all accounts (including Web/Mail/Database/FTP) will be unavailable for services until it's being copied over to the new hard disk.The restoration will be done via alphabetical order based on the cPanel username on the server.

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Date : 11th December 2008
Time : 2.00AM (GMT +8:00)

cPanel and new Operating system has been installed. However, upon the services started, we are still seeing sign of performance though this is a newly installed operating system with brand new hard disk. We will be replacing the server mother board with a brand new board.

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Date : 10th December 2008
Time : 10:15 P.M. (GMT +8:00)

Server has been found to be unstable and server logs are showing symptom of primary hard disk crashing. We will be taking down the server to replace a new hard disk. As the corruption happen on the primary hard disk which stores all the cPanel configuration data, we will need to reinstall a new Operating system with newly installed cPanel. The process will takes about 3 hours to complete.

During the HDD replacement, all the services Mail, Web, FTP,MySQL, DNS & Cpanel will not accessible .

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Date : 10th December 2008
Time : 9:05 P.M. (GMT +8:00)
Expected ETA : N/A

We are have enabled all the services after mail service reconfiguration.

However, we will schedule a HDD replacement at 1.00am GMT+8 , 11th December 2008. The changes is necessary for the primary HDD shows sign of failure.

During the HDD replacement, all the services Mail, Web, FTP,MySQL, DNS & Cpanel will not accessible .

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Date : 10th December 2008
Time : 7:15 P.M. (GMT +8:00)
Expected ETA : 3 hours

We are have stopped all the services to make way for mail service reconfiguration.

Effect :
Mail, Web, FTP,MySQL, DNS & Cpanel

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Date : 10th December 2008
Time : 4:30 P.M. (GMT +8:00)
Expected ETA : 3 hours

The server is not in its optimum state. We are working to recover the service.

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Date : 10th December 2008
Time : 4:30 P.M. (GMT +8:00)
Expected ETA : 3 hours

We found out exim error from the server and currently working on recompile the exim configuration.

Kindly check back, as we will continue to post update here from time to time.

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Date : 10th December 2008
Time : 3:04 P.M. (GMT +8:00)
Expected ETA : Unavailable

We are still working on the exim of the server.

Kindly check back, as we will continue to post update here from time to time.

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Date : 10 December 2008
Time : 11:30 A.M. (GMT +8:00)

Maintenance Details:
The server is currently having highload due to the email services. We are working on bringing down the server CPU load.

Maintenance Effect:
Users will encounter intermittent difficulty in accessing their mail, database, FTP and web services.

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd

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Date : 10 December 2008
Time : 11:00 A.M. (GMT +8:00)

Update: The server is now up and all services back to normal.

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd

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Date : 10 December 2008
Time : 8:00 A.M. (GMT +8:00)
Expected ETA : Unavailable

Maintenance Details:
The server is currently under immediate maintenance and we are still working to recover the system.

Maintenance Effect:
Users will encounter difficulty to access their mail, database, FTP and web services.

We will keep this announcement update from time to time with the latest progress.

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd