COMPLETED: Immediate Server Maintenance - Acacia [210.48.157.101]

Date : 11 December 2008
Time : 1.50PM GMT+8

All accounts has fully restored from our daily backup.

====================================================

Date : 11st December 2008
Time : 8:00 A.M. (GMT +8:00)
Expected ETA : Unavailable

The account restoration process is still in progress.

Kindly check back, as we will continue to post updates here from time to time.

====================================================

Date : 10th December 2008
Time : 3:01 P.M. (GMT +8:00)
Expected ETA : Unavailable

The account restoration process is still in progress.

Kindly check back, as we will continue to post updates here from time to time.

====================================================

Date : 10th December 2008
Time : 12:09 P.M. (GMT +8:00)
Expected ETA : Unavailable

The account restoration process is still in progress.

Kindly check back, as we will continue to post updates here from time to time.

====================================================

Date : 10th December 2008
Time : 9:13 A.M. (GMT +8:00)
Expected ETA : Unavailable

Both Web and Email services are up and running fine now. Account restoration is still in progress.

We will keep this announcement update from time to time with the latest progress.

====================================================

Date: 10 December 2008
Time: 07:10AM GMT+8

HTTP service is temporarily closed for troubleshooting purpose, you might encounter Forbidden message when you visit your website.

Account restoration is still in progress.


====================================================

Date: 10 December 2008
Time: 00:30AM GMT+8

Email delivered to all email accounts will be rejected currently because mail server is not working well after restoration from the crashed disk, our support team is working on it.

All accounts' web and databases data are still available and we are still in the progress of restoring them.


====================================================

Date : 09 December 2008
Time : 5.20PM GMT+8

HTTPD has been restored. We are now restoring the configuration of Exim for each POP3 mailboxes and MySQL database from our last night daily backup to the server.

====================================================

Date : 09 December 2008
Time : 4.21PM GMT+8

We have updated the HTTP. At the moment we are updating the mail and mysql db to a newer version.

Effect :
Website and other services is still inaccessible for the services is being updated and files is pending for restoration.

====================================================

Date : 09 December 2008
Time : 3.21PM GMT+8

We have reloaded a new hard disk to replace the corrupted /var drive. The existing /home has been braught online with all the files remain intact. As MySQL and cPanel related files are stored on the /var, we are now working to restore the MySQL database and cPanel services on the server.

====================================================

Date : 09 December 2008
Time : 2.01PMGMT+8

The OS reloads takes longer times as we are loading a brand new hard disk which requires a complete new partition. As the new drives size is 1TB and 640GB each, the formatting of the partition will takes some times to complete.
====================================================

Date : 09 December 2008
Time : 11:14 A.M. (GMT +8:00)
Expected ETA : Unavailable

Maintenance Details:
We found the /var which store the MySQL is corrupted. We are now reloading a new hard disk to replace the corrupted /var.

We will keep this announcement update from time to time with the latest progress.

====================================================

Date : 09 December 2008
Time : 08:27 A.M. (GMT +8:00)
Expected ETA : Unavailable

Maintenance Details:
We found the OS HDD is not responding. We are now reloading a new OS.

We will keep this announcement update from time to time with the latest progress.

====================================================

Date : 09 December 2008
Time : 06:00 A.M. (GMT +8:00)
Expected ETA : Unavailable

Maintenance Details:
We have found that there are hardware failures on the server. We are currently working on the server.

Maintenance Effect:
Users will encounter difficulty to access their mail, database, FTP and web services.

We will keep this announcement update from time to time with the latest progress.

====================================================

Date : 09 December 2008
Time : 04:30 A.M. (GMT +8:00)
Expected ETA : Unavailable

Maintenance Details:
The server is currently under immediate maintenance and we are still working to recover the system.

Maintenance Effect:
Users will encounter difficulty to access their mail, database, FTP and web services.

We will keep this announcement update from time to time with the latest progress.

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd