CBJ1, CBJ2 and CBJ5 Data Center Network Latency

Date : 6th December 2008
Time : 06:30 PM (GMT +8:00)
ETA : N/A

Update:

Status :
Network at CBJ1 (202.75.48.xxx/202.75.42.xxx) and CBJ5 (210.48.157.xxx/119.110.99.xxx) is currently resume normal. We are further monitoring on it.

Recommended Action :
Kindly send in to us at https://support.exabytes.com your traceroute result or ping plotter result http://support.exabytes.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=534 to identify network affected.


Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 6th December 2008
Time : 10:00 AM (GMT +8:00)
ETA : N/A

Update:

Status :
Network at CBJ1 and CBJ5 is currently not stable. We have our Network Engineer working on this issue.

Effect :
Time out to connect to services such as emails, database and website will be encountered.

Recommended Action :
Kindly send in to us at https://support.exabytes.com your traceroute result or ping plotter result http://support.exabytes.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=534 to identify network affected.


Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd

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Date : 5th December 2008
Time : 03:55 PM (GMT +8:00)

Update: The network connection is now resume normal at the mentioned Cyberjaya data centers.


Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd


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Date : 05 December 2008
Time : 02:20 PM (GMT +8:00)
Expected ETA : Unavailable

Maintenance Details:
There are network connection issue at CBJ1 (IP range 202.75.42.0/24 and 202.75.48.0/24), CBJ2 (IP range 210.48.145.0/24) and CBJ5 (IP range 210.48.157.0/24 and 119.110.99.0/24). Our engineers at data center are currently checking on this issue to recover the network performance.

Maintenance Effect:
Users whose websites are hosted on the affected IP range will suffering intermittent failures and facing difficulty to access their domains, websites, emails and databases services.

We will keep this announcement update from time to time with the latest progress of maintenance.

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd

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Date : 05 December 2008
Time : 04:30 PM (GMT +8:00)

Update: The network has made recovery. However, we will continue to monitor the network and its traffic.

Thank you.

Best Regards,

Support Team
......................................
Technical Department
Exa Bytes Network Sdn Bhd