Immediate Server Maintenance - SgPerak [ IP 210.48.145.19]

Date : 26 November 2008
Time : 4.33PM GMT+8

All queue mails has been delivered out.

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Date : 26 November 2008
Time : 2.50PM GMT+8

70% of queue mail has been successfully delivered out from the mail server.

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Date : 26 November 2008
Time : 11.45AM GMT+8

40% of emails which has been queued has been delivered out from the mail server.

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Date : 26 November 2008
Time : 8.40AM GMT+8

The RAID rebuild has been completed. All services has been restored. All emails which has been delayed and spooled on the mail server as a result of the services suspension last night will be move back into queue slowly. We will also monitor the mail server throughout the day for upcoming performances.

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Date : 26 November 2008
Time : 7.28AM GMT+8

The RAID rebuild process completed at 97%. We expect the rebuild to complete in another 1.5 hours. All services including Webmail will be restored fully by 9AM GMT+8 26 Nov 2008.

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Date : 26 November 2008
Time : 6.18AM GMT+8

The RAID rebuild process completed at 95%.

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Date : 25 November 2008
Time : 10.50PM GMT+8

The RAID rebuild process completed at 78%.

Effect of the maintenance :
- Inbound email to the server may get a bounce from the sending mail server of error e.g. timeout
- Mail services will not be accessible 100% for the RAID rebuild is still running causing high load.
- Email received may remain in the mail spool due to high HDD IO load.

Measure to be taken by user :
- Provide us the email address of the expected sender and the time and date should there is no bounce mail received in order to check the mail log.

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Date : 25 November 2008
Time : 9.30PM GMT+8

The RAID rebuild process completed at 75%.

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Date : 25 November 2008
Time : 5.50PM GMT+8

The RAID rebuild process has completed 69%. We will continue to monitor the progress of the RAID rebuild and update the announcement from time to time.

We will shutdown the webmail access at 7pm GMT +8 , 25th November 2008, operations of webmail will resume 8am GMT +8, 26th November 2008.

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Date : 25 November 2008
Time : 3.20PM GMT+8

The RAID rebuild process has completed 65%. We will continue to monitor the progress of the RAID rebuild and update the announcement from time to time.

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Date : 25 November 2008
Time : 2.00PM GMT+8

The RAID rebuild process has completed 62%. We will continue to monitor the progress of the RAID rebuild and update the announcement from time to time.

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Date : 25 November 2008
Time : 10.35AM GMT+8

Raid rebuilding still in progress and the email transaction will be slowly during the rebuild. POP retrieval has been disabled.

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Date : 25 November 2008
Time : 7.35AM GMT+8

The RAID rebuild process has completed 54%. Webmail access has been reenabled. However, as the RAID is not 100% completed, webmail and performance will be slow down intermittently. We will continue to monitor the progress of the RAID rebuild and update the announcement from time to time.

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Date : 24 November 2008
Time : 10.40PM GMT+8

The RAID rebuild process speed is much more slower than we expect. Currently it has just completed 38%. In order to improve the RAID rebuild process, we will be disabling the WebMail services starting from 24 Nov 2008 11.30PM GMT+8 until 25 Nov 2008 8.00AM GMT+8 to improve the RAID rebuild process. This is to allow the entire process to complete before the next office hours which would bring performance slow down to the mail server itself.

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Date : 24 November 2008
Time : 4:40 P.M. (GMT +8:00)
Expected ETA : Unavailable

Raid is rebuilding and the email transaction will deliver slowly during the rebuild.

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Date : 24 November 2008
Time : 3:40 P.M. (GMT +8:00)
Expected ETA : Unavailable

Maintenance Details:
The issue remain after the Smartermail version has been updated and we are currently working on this issue.

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Date : 24 November 2008
Time : 2:40 P.M. (GMT +8:00)
Expected ETA : Unavailable

Maintenance Details:
We will perform an immediate application updates on the Smartermail application version and keep this announcement update from time to time

Maintenance Effect:
User will encounter difficulties in accessing their email services.

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Date : 24 November 2008
Time : 12:30 P.M. (GMT +8:00)
Expected ETA : Unavailable

Maintenance Details:
The server is currently under immediate maintenance and we are still working to recover the system.

Maintenance Effect:
User will encounter difficulties in accessing their email services.

We will keep this announcement update from time to time with the latest information.

Thank you.

Best Regards,

Support Team
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Technical Department
Exa Bytes Network Sdn Bhd