As ExaBytes/WPWebHost using Optional TLS Encryption for the FTP over TLS/SSL, user may use the secure FTP connection rather than normal FTP that sending through clear text.
To use this feature, we are recommend to use FileZilla
1. Open Filezilla.
2. Select File -> Site Manager (CTRL + S).
3. Click on "New Site" button and key-in your domain name.
4. Configure the setting as detail below.
Host: domain.com (where domain.com should replace your domain name).
ServerType: FTPES - FTP over explicit TLS/SSL
5. You may connect the FTP by now.