1) How do I renew the domain name in my account?

You may renew your domain name by logging in to our Exabytes Client Billing System. For further details, please click here.

 

2) Can I delete or reverse a renewal that I have done and get the refund?

No, we do not allow a renewal that has been done to be deleted and reversed.

 

3) When I should renew the domain name in my billing account?

You are encouraged to renew your domain name before the domain expires to avoid suspension of the domain. Please refer to Question 5 for the renewal grace period of respective suffix.

Kindly also refer to Invoice Generated for Domain Renewal.

 

4) How long does it takes for an expired domain to work again after renewal?

After expired, domain name will be taken out from DNS and therefore website will not work properly. After renewed, it will take 24-48 hours for the domain to work again.

 

5) What will happen if I did not renew the domain names before the expiry date or during the renewal grace period?

If you did not renew the domain name before the expiry date or during the renewal grace period, it will drop into Redemption Period (RGP), you are require to paid for the redemption fee and one year renewal in order to get back the domain.

For further details, please refer to Domain Redemption FAQs.


 

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