When user click on a new incoming message, they will get below error message that does not allow viewing the new email.

 SmarterMail requires a browser that supports the IFRAMETAG

The problem happens when using SmarterMail which having McAfee install at the terminal. This is because McAfee is blocking IFRAMETAG at browser.

This can be solved by disabling the 'Privacy Service' and 'Ad Blocking' features in McAfee.

1. Right-click the McAfee icon on your system tray.
2. Click 'Privacy Service'.
3. Click 'Disable'.
4. A window appears. Enter the Administrator password.
5. Click 'OK'.
6. The McAfee icon turns black in color until you enable 'Privacy Service'.

To re-enable McAfee 'Privacy Service', follow the steps outlined below.

1. Right-click the McAfee icon on your system tray.
2. Click 'Privacy Service'.
3. Click 'Enable'.

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