SmarterMail uses multiple SPAM checks to determine the probability of SPAM. These include by are not limited to 'Bayesian Filtering', Greylisting, 'ORDB 10 SPAM List', 'SPAMCop SPAM List', 'SPAMHaus SBL+XBL SPAM List'.

If the email fails one of the SPAM checks above, SmarterMail adds a SPAM Weight of 10 to the email. The total weight of all failed tests is what comprises the total SPAM weight for the email.

If the email has a total SPAM Weight of 10, the email is flagged as SPAM LOW.
If the email has a total SPAM Weight of 20, the email is flagged as SPAM MED.
If the email has a total SPAM Weight of 30 or more, the email is flagged as SPAM HIGH.

You may have already noticed some of your email containing 'SPAM LOW', 'SPAM MED' or 'SPAM HIGH' in the subject line. For your information, these flags can be disable/customize for individual email account. Below are the steps on how to disable/customize the spam filtering.

1. Login to the email account through webmail URL : 
http://mail.domain.com/ where domain.com is your domain name.
 
2. Click on the 'Settings' located at the bottom left of the webmail.


 
3.  Select 'Filtering' and  'Spam Filtering' as below:
 
 
 
4. Select 'Override spam settings for this account' and select 'Actions'.
 

 
5. You may then customize the setting according to your own preferences.



NOTE : You may need to gain administrator access to disable spam filtering for the entire email accounts under a particular domain.
 

Add Feedback