Submitting a Ticket to HelpDesk System

1. Go to Exabytes Support Center (http://support.exabytes.com).

2. Click on 'Submit a Ticket'.

3. Select the department you would like to on the drop down menu submit a ticket to and click 'Continue'.

 4. Enter the necessary information and click 'Submit Ticket'.

5. Your ticket will be submitted to Exabytes HelpDesk System and the 'Ticket Information' (Ticket ID) will be displayed.

 

 

NOTE : Please refer to Exabytes Knowledgebase article on Viewing ticket in HelpDesk System.
 

 

 

6. Alternatively, you may submit ticket with sending email to support@exabytes.com (US Support Department), info@exabytes.com (US Customer Service Department), billing@exabytes.com (US Billing Department) or sales@exabytes.com (US Sales Department).

 

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