Lost or Forgotten Password

If you lose or forget the password for your account, we can re-issue you a new welcome email with a new password in it. Please note that this procedure will not retrieve your current account password, it will simply set a new, random password for your account (which will be emailed to the email address on our customer database for your account).

To request a new welcome email be sent for your account, please contact Exabytes Customer Service
. Please include your domain name in the Helpdesk Ticket


NOTES:
1. If you would like your welcome email sent to an address other than the one that we have on our customer database, you will need to include your personal details in your request for verification purposes.

2. If you are hosted on Windows Server, you may refer to the below URL to retrieve HELM Control Panel Password.

Retrieving HELM3 Control Panel Password:
https://support.exabytes.com/KB/a1707/retrieving-helm3-control-panel-password.aspx

Retrieving HELM4 Control Panel Password:
https://support.exabytes.com/KB/a1969/retrieving-helm4-control-panel-password.aspx

3. If you are hosted on Linux Server, you may refer to the below URL on password reminder and retrieve.

Retrieve Hosting Account Password fromWHMCS
https://support.exabytes.com/KB/a1934/retrieve-hosting-account-password-from-whmcs.aspx
 

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